Policies

CUSTOMER SERVICE

We are happy to answer any questions related to your order, our products, or information featured on our website. You can reach us Tuesday-Thursday 10am to 6pm, Friday-Saturday 10am to 7pm, and Sunday 12pm to 5pm Eastern Time via phone at 914-591-3700 or email shop@at.land.

 

RETURNS

Please note, our return policies vary depending on the location purchased. Be sure to check the respective location for the appropriate details. We accept returns for store credit or exchange on full-priced merchandise in select categories. We offer one exchange per original transaction. 

Certain items are unfortunately exempt from returns, and are final sale, such as merchandise that is not full price, special order merchandise, gift cards, pantry, food-related and consumable merchandise, apothecary or liquids that can be contaminated (cosmetics, skin care, hair care, fragrance), personal items where wear may not show as easily, such as eyewear and jewelry, intimate items such as swim, hosiery and undergarments, and time-sensitive merchandise such as magazines. 

To be eligible for store credit or exchange, items must be received by stated deadlines unused, undamaged and in the same condition they were received, with tags in place. The original receipt must be provided.

Please note, policies for the At Land store and our website, at.land, may vary from any policies related to items purchased on Garmentory.com. Please see Garmentory.com for details on policies related to any of our items purchased on their platform.

 

PHYSICAL STORE RETURNS

Returns on merchandise purchased in the physical store are accepted within 7 days of purchase for store credit or exchange. Returns are subject to physical inspection to ensure they have come back in their original condition, items must be from applicable categories, and the original receipt must be provided in order for items to qualify.

 

ONLINE RETURNS

If you would like to initiate a return or exchange, please contact store@at.land to receive approval for qualifying items within 5 days of delivery. At Land will issue an approval, and items must be sent back with an official postmark within 2 days of approval receipt. Items may also be brought back to the physical store within 2 days of approval receipt.

To be eligible for store credit or exchange, items must qualify for return, be approved return in advance, be unused, undamaged and in the same condition they were received. They must also be in the original packaging with tags in place. Any shipping costs from your original order are non-refundable and will not be included in the store or exchange credit.

Please note that we must receive and inspect your returned items before issuing your store credit, or shipping your new items for exchange. Depending on where you live, it may take time for your store credit to be issued, or your exchanged product to reach you, but we will do our best to process promptly, and will send a tracking number for any exchanged merchandise.

 

RETURNS SHIPPING

Once approval is received, please promptly mail back items to At Land, 75 Main Street, Dobbs Ferry, New York, US 10522.

We recommend using a reputable carrier with tracking capabilities and insurance, as damage in transit, delayed packages and/or lost packages are the responsibility of the customer.

At Land also reserves the right to refuse returns or charge applicable restocking fees where extended return shipping times are a factor. We ask that items arrive within a timely manner from the date of the postmark. If approved items are postmarked beyond the 2-day window, items are sent back to us without our approval, or items are not returned in their original condition, At Land reserves the right to refuse the return.

Applicable shipping charges, to return unapproved or refused merchandise back to the customer, are the responsibility of the customer. Any damage from transit or handling on refused items is the responsibility of the customer.

 

ONLINE ORDER FULFILLMENT

Orders for in-stock items are processed and shipped within 48 hours, Monday through Friday, pending credit card and address verification. Items that are not in-stock, or labeled as pre-order, will be shipped when the items become available. We will provide an estimate to you shortly after your purchase in order to keep you updated on shipping dates.

 

FREE SHIPPING

For the holiday season, we are offering free shipping on orders over $150 within the continental United States. Exclusions include any shipping destinations outside of the continental US, any merchandise that can be purchased online but not shipped (in-store pick-up only), and furniture that is drop-shipped directly from our partners. If your order contains both drop ship and qualifying merchandise, you will only be charged for the drop ship rate.  If your order contains in-store pick-up items only, shipping will default to this. Please contact us at orders@at.land with any questions, or should any issues occur at checkout regarding free shipping. 

 

IN-STORE PICK-UP

For certain items, we may allow for purchase online, and make items available for in-store pick-up. This allows our customers access to exclusive items the moment they are available, in situations where they may sell out. We ask that items be picked up within 7 days of sale.

This option also allows online customers access to items we may not be able to ship yet, due to operational restrictions. If you see an item online and it is available only for in-store pick-up, and you cannot physically come to the store, please feel free to contact us to see if we can assist in helping arrange for a local courier or help find shipping solutions not through our store.

 

ONLINE ORDER SHIPPING

At Land uses USPS and UPS for shipping. Carrier will depend on the item size, weight, and shipping location. We also may have items drop-shipped directly from the maker or designer to save time and convenience. Larger items may require special arrangement with you to ensure safe arrival.

Certain restrictions may apply. We will be in close touch regarding any shipping circumstances that require additional attention or information.  Please be sure to enter the correct shipping address when placing your order, and confirm your address, as we are unable to intercept or reroute packages once in transit. Packages sent to an incorrect address are the responsibility of the customer. 

 

INTERNATIONAL SHIPPING

We currently have broad International Shipping capabilities, but certain exclusions may apply, depending on your location. If you are interested in shipping Internationally, and an option is not available during checkout, please contact us at orders@at.land with the item(s) and requested shipping location, and we will determine if shipping is possible via another means. International shipping outside of Canada is final sale, and other policy differences may apply. Any duties or import taxes, for any International shipment, are the responsibility of the customer.

 

PAYMENT

We use Shopify for payment processing. Shopify currently accepts Visa, Mastercard, American Express, JCB, Discover, Diners Club, Visa or Mastercard debit and credit cards, Gift Cards and PayPal (online only). 

 

SALES TAX

In-store sales are charged a sales tax rate of 7.375%, unless exclusions apply. Online sales tax is calculated based on the shipping destination at check-out, and applied only to orders shipped within the state of New York. Tax rates are variable based on state and local rates and are subject to change.

 

GIFT CARDS & STORE CREDITS

At Land offers Gift Cards that can be used either in-store and online. They can be scanned at the register or the Gift Card number can be entered online at checkout. Gift Cards are transferable between both transaction locations. Store credits issued for returns can also be used for online or in-store purchases.

These forms of payment come either as a paper receipt with a reference number for smaller denominations or store credits, or as a physical card for gifts purchased $50 and over, when cards are available. At Land is not responsible for lost or stolen Gift Cards or credit receipts once received. Any delays with receipt of store credits must be communicated to shop@at.land in a timely manner.

 

DISCOUNTS & PROMOTIONS

Only one discount code or offer can be used at a time. Discounts are applied to the cost of merchandise only and cannot be applied to gift card purchases, previous purchases, shipping, transactional fees, and taxes. Exclusions may apply depending on the nature of the sale, promotion or location of promotion.

 

PRICE ADJUSTMENTS

We offer price adjustments for any items purchased within 2 days of a permanent sale or markdown start. Price adjustments are issued in the form of a store credit. This applies only to items permanently marked down. We may offer different incentives based on transaction location, online or in-store, and these adjustments are non-transferable. Flash sales, event specials and any sales applicable to Garmentory merchandise or Garmentory promotions are not applicable for price adjustment.

 

FDA STATEMENT

For any of our plant-based Nourishment products, please note that statements have not been evaluated by the FDA and these products do not intend to treat, diagnose, cure, or prevent any disease. If you are pregnant, breastfeeding, or on any medications, please consult with a qualified health professional before beginning any new herbal products. 

 

PRIVACY

The information you provide us is strictly between us. Providing us information helps make things easier for you, as it allows us to keep digital records of your orders, or reach out to you with special offers and events related to our store. We will never disclose any of your information to outside parties, and we are conservative with email newsletters and notifications. Your transactions and information are stored in secure locations via Shopify and Mailchimp, and you may choose to opt out of email communications, or cancel your online account at any time. Please see the detailed Terms page for more information on encryption and data handling.