We are happy to answer any questions related to your order, our products, or information featured on our website. Please see our Studio page for a list of services and ways we can help, or email us at firstname.lastname@example.org.
We hope to establish a mutually beneficial, lasting relationship with our customers as a small business. In an industry plagued with closures, irresponsible production practices, labor abuse, and environmental abuse, you can be assured your purchase from us takes the highest level of consciousness, thoughtfulness and responsibility into account that we can, through brands that carry the same values as we do.
We do this work gladly, it is ever-evolving, but it comes at a steep cost to small, independent multi-brand retailers like ours, given how the industry operates, and how discouraged responsible practices truly are, by the institutions and customs in place. Our policies are a reflection of what our business currently needs to survive these circumstances, while always looking for better, more mutually beneficial and accommodating ways of moving forward. Our goal in this is to re-establish a connected customer/retailer experience, with highly considered decisions at the center and attentive customer service. Anything we can do to help to ensure your purchase is successful, any questions or concerns about the policies below, we are here.
We accept returns for store credit or exchange, on full-priced merchandise, in select categories.
Certain items are exempt from returns, and are final sale, such as merchandise that is discounted, special order merchandise, gift cards, pantry and consumable merchandise, apothecary or liquids (cosmetics, skin care, hair care, fragrance), personal items such as eyewear and jewelry, intimate items such as swim, hosiery and undergarments, and time-sensitive merchandise such as magazines.
To be eligible for store credit or exchange, items must be received by stated deadlines unused, undamaged and in the same condition they were received, with tags in place. The original receipt must be provided.
Please note, policies for the At Land store and our website, at.land, may vary from any policies related to items purchased on Garmentory.com. Please see Garmentory.com for details on policies related to any of our items purchased on their platform.
PHYSICAL STORE RETURNS
Returns on merchandise purchased in the physical store are accepted within 14 days of purchase for store credit or exchange. Returns are subject to physical inspection to ensure they have come back in their original condition, items must be from applicable categories, and the original receipt must be provided in order for items to qualify.
If you would like to initiate a return or exchange, please contact email@example.com promptly upon receipt to receive approval for qualifying items. At Land will issue an approval, and items must be sent back with an official postmark within 7 days of approval, no later than 14 days from your order's delivery. Items may also be brought back to the physical store within 14 days of delivery. Orders shipped outside of the continental US, including Canada, are final sale.
To be eligible for store credit or exchange, items must qualify for return, be approved to return in advance, be unused, undamaged and in the same condition they were received. They must also be in the original packaging, or equally comparable/protective packaging with tags in place. Any shipping costs from your original order are non-refundable and will not be included in the store or exchange credit.
Please note that we must receive and inspect your returned items before issuing your store credit, or shipping your new items for exchange. Depending on where you live, it may take time for your store credit to be issued, or your exchanged product to reach you, but we will do our best to process promptly, and will send a tracking number for any exchanged merchandise.
MISSING ITEMS, DAMAGES & THEFT
We require notice of missing and damaged items immediately upon receipt of your order. Please email firstname.lastname@example.org to start a claim and include a detailed description of the issue, with photos of all sides of the packaging, interior of the packaging and damaged goods. Please note, we cannot accept any claims if photos are not provided.
At Land will work with the respective carrier to resolve any insurance claims on issues that occur while in transit, up to the point of delivery. Any damage or theft that occurs after delivery is the responsibility of the customer. If there is a concern regarding location safety, please email us directly after placing your order at email@example.com to request signature upon delivery.
Please note, we reserve the right to refuse responsibility for any issues that may occur as a result of the refusal of packages, refusal of taxes and duties, delays in notification, extended hold times at a facility, un-secure delivery locations, non-direct shipments, multiple redelivery attempts, or packages that may be sitting at their destination for extended periods of time, at the request of the customer, or due to delays on the customer's end.
Once approval is received, please promptly mail back items to At Land, 75 Main Street, Dobbs Ferry, New York, US 10522.
We recommend using a reputable carrier with tracking capabilities and insurance, as damage in transit, delayed packages and/or lost packages are the responsibility of the customer.
At Land also reserves the right to refuse returns or charge applicable restocking fees where extended return shipping times, un-secure repackaging, or damage in transit are a factor. We ask that items arrive within a timely manner from the date of the postmark, as they were received. If approved items are sent back postmarked beyond the 14-day window, original delivery is changed/delayed by the customer for an extended amount of time, items are sent back to us without our approval, or items are not returned in their original condition, At Land reserves the right to refuse the return.
Applicable shipping charges, to return unapproved or refused merchandise back to the customer, are the responsibility of the customer. Any damage from transit or handling on refused items is the responsibility of the customer.
ONLINE ORDER CANCELLATIONS
Online order cancellations are refunded to store credit or eligible for an exchange at the time of cancellation. At Land does not issue refunds for cancellations to the original payment source, and cancellations may not be possible, depending on where the order is in its phases of processing. Applicable restocking fees may also apply. At Land is unable to alter routes or retrieve packages back from carriers, once the order has been processed and shipped. Special orders are not eligible for cancellation.
ONLINE ORDER FULFILLMENT
Orders for in-stock items are processed and shipped within 72 business hours, pending credit card and address verification. Items that are not in-stock, or labeled as pre-order, will be shipped when the items become available. We will provide an estimate to you shortly after your purchase in order to keep you updated on shipping dates. Please email us at firstname.lastname@example.org for any special arrangements or urgent, expedited needs.
We are currently offering free shipping on orders over $250 within the continental United States. Exclusions include any shipping destinations outside of the continental US, brand exclusions, any merchandise that can be purchased online but not shipped (in-store pick-up only), large/heavy items, and furniture that is drop-shipped directly from our partners. If your order contains both drop ship and qualifying merchandise, you will only be charged for the drop ship rate. If your order contains in-store pick-up items only, shipping will default to this. Please contact us at email@example.com with any questions, or should any issues occur at checkout regarding free shipping.
Local customers can purchase online and select our free 'Store Pick-up' option. We ask that items be picked up within 7 days of sale, but are happy to hold longer for special circumstances, within reason. Please contact us to make these arrangements.
Pick-ups are ready within an hour of purchase within store hours, often sooner, or the shop's opening time the next business day if purchased after hours. For curbside, please call the store at 914-591-3700 when you are outside and our staff will bring the package out to you or to your vehicle.
This option also allows online customers access to items we may not be able to ship yet, due to operational restrictions. If you see an item online and it is available only for in-store pick-up, and you cannot physically come to the store, please feel free to contact us to see if we can assist in helping arrange for a local courier or help find shipping solutions not through our store.
ONLINE ORDER SHIPPING
At Land uses USPS and UPS for shipping. Carrier and shipping service selection is the responsibility of the customer at the time of purchase. If free shipping is selected, the item size, weight, and shipping location will determine which carrier is used. We also may have items drop-shipped directly from the maker or designer to save time and convenience. Larger items may require special arrangement with you to ensure safe arrival.
Certain restrictions may apply. We will be in close touch regarding any shipping circumstances that require additional attention or information. Please be sure to enter the correct shipping address when placing your order, and confirm your address, as we are unable to intercept or reroute packages once in transit. Packages sent to an incorrect address are the responsibility of the customer. At Land is not responsible for delays due to outside circumstances, including acts of nature or other events, that may disrupt shipping nationally or globally.
We currently have broad International Shipping capabilities, but certain exclusions may apply, depending on your location. If you are interested in shipping Internationally, and an option is not available during checkout, please contact us at firstname.lastname@example.org with the item(s) and requested shipping location, and we will determine if shipping is possible via another means. International shipping outside of the continental United States is final sale, and other policy differences may apply. Any duties or import taxes, for any International shipment, are the responsibility of the customer.
We use Shopify for payment processing. Shopify currently accepts Visa, Mastercard, American Express, JCB, Discover, Diners Club, Visa or Mastercard debit and credit cards, Gift Cards and PayPal (online only).
In-store sales are charged a sales tax rate of 8.38%, unless exclusions apply. Online sales tax is calculated based on the shipping destination at check-out, and applied only to orders shipped within the state of New York. Tax rates are variable based on state and local rates and are subject to change. For tax exemption requests, please contact the shop via email, with reseller documentation included, and we will issue an invoice, once approved.
GIFT CARDS & STORE CREDITS
At Land offers Gift Cards that can be used either in-store and online. They can be scanned at the register or the Gift Card number can be entered online at checkout. Gift Cards are transferable between both transaction locations. Store credits issued for returns can also be used for online or in-store purchases.
These forms of payment come either as a paper receipt with a reference number for smaller denominations or store credits, or as a physical card for gifts purchased $50 and over, when cards are available. At Land is not responsible for lost or stolen Gift Cards or credit receipts once received. Any delays with receipt of store credits must be communicated to email@example.com in a timely manner.
DISCOUNTS & PROMOTIONS
Only one discount code or offer can be used at a time. Discounts are applied to the cost of merchandise only and cannot be applied to gift card purchases, previous purchases, shipping, transactional fees, and taxes. Exclusions may apply depending on the nature of the sale, promotion, or location of promotion. The use of promotional codes renders the sale final, with the exception of the 'Newsletter Welcome' promotion currently running. This promotion is for 1x use only. Brand exclusions include Luteca, As Ever, Signe, and Pirtti.
We offer price adjustments for any items purchased within 2 days of a permanent sale or markdown start. Price adjustments are issued in the form of a store credit. This applies only to items permanently marked down. We may offer different incentives based on transaction location, online or in-store, and these adjustments are non-transferable. Flash sales, event specials, promotional codes, and any sales applicable to Garmentory merchandise or Garmentory promotions are not applicable for price adjustment.
For any of our plant-based Nourishment products, please note that statements have not been evaluated by the FDA and these products do not intend to treat, diagnose, cure, or prevent any disease. If you are pregnant, breastfeeding, or on any medications, please consult with a qualified health professional before beginning any new herbal products.
We are continuously pursuing ways to make our business operations environmentally friendly. We are a non-toxic environment free from chemicals and use all-natural plant-based cleaning products, in addition to utilizing only organic, whole ingredients at our drink bar. We use BPA/BPS free receipt paper, and plant-based biodegradable, compostable garbage and recycling bags. All packaging and disposables are recyclable and/or made from recycled materials. We also offer a reusable container program for our drink bar service, with cups made from coffee husks.
The information you provide us is strictly between us. Providing us information helps make things easier for you, as it allows us to keep digital records of your orders, or reach out to you with special offers and events related to our store. We will never disclose any of your information to outside parties, and we are conservative with email newsletters and notifications. Your transactions and information are stored in secure locations via Shopify and Mailchimp, and you may choose to opt out of email communications, or cancel your online account at any time. Please see the detailed Terms page for more information on encryption and data handling.